Job Details

Responsible for assisting management in all duties within the disputes department, including responding to branch and customer care center requests for assistance either by phone or email. Performs responsibilities in a professional and accurate manner, according to Bank policies, procedures and established compliance regulations. Communicates with Fiserv on the dispute process and performs problem analysis as needed. Essential Job Functions. Assists branch employees with Reg E and non-Reg E dispute-related issues. Verifies information on disputes is complete and accurate. Researches account history to identify prior transactions related to the dispute. Communicates with customer to gather dispute-related information. Enters dispute information into the tracking system to ensure all relevant information is documented. Corresponds with Fiserv to provide additional information as needed to proceed with dispute. Reviews daily reports for quality assurance, interest payment processing, and...Specialist, Dispute, Microsoft, Customer Service, Banking, Healthcare