Job Details

Provides support to retail banking staff for Deposit and Digital Operations related functions according to Bank policies and procedures. Essential Job Functions. Assists retail banking staff professionally and accurately with Bank responsibilities, such as transaction processing, account opening/revision, card/ Online Banking platform maintenance, and any other retail function that is processed by Digital or Deposit Operations according to Bank policies and procedures. Follows communication scripts provided for given topics and resolves problems within given authority. Responds to large amounts of phone or email inquiries of a specific or general nature and determines appropriate response or direction for a caller. Identifies banker needs, clarifies information, researches every issue, and provides solutions and/or alternatives. Provides guidance when identifying issues and escalates within operations center support team structure, if necessary. Routes calls or emails to appropriate re...Operations, Specialist, Operation, Processing, Manufacturing, Banking