Job Details

A company is looking for a Manager, Fraud & Dispute Operations to lead and scale fraud and dispute operations while ensuring customer protection and operational efficiency.Key ResponsibilitiesLead a high-performing Fraud and Disputes Operations team to deliver impactful outcomesOwn the end-to-end fraud and dispute operations function, shaping efficient scaling and risk controlsDrive fraud prevention strategies by analyzing transaction data and emerging fraud trendsRequired Qualifications5+ years of experience in fraud investigations, dispute operations, or risk management2+ years of people leadership experience in a high-volume, SLA-driven environmentProven experience overseeing fraud and dispute operations, including case managementHands-on expertise with transaction monitoring systems and fraud detection toolsBachelor's degree in Finance, Business, Criminal Justice, or a related field