Job Details

POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Affirms or denies coverage of the claim based on the facts and the policy terms and conditions Determines liability based on claim investigation and jurisdiction Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review Investigates and evaluates bodily injury claims Pursues subrogation and/or arbitration when applicable Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws Provide superior customer service to policyholders, agents, and co-workers OTHER DUTIES: Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control Performs other duties or special projects as required or as assigned by a supervisor KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Displays a clear understanding of who their customer is (internal and external) Comprehensive knowledge of insurance theory and practices Uses professional language, tone and style in all oral and written communications Understands the company's products, services, department function and overall organization Well organized and uses time effectively Able to effectively balance competing priorities Demonstrates initiative and innovation in daily performance of responsibilities Manages own time and schedule to meet objectives QUALIFICATIONS: Bachelor's Degree preferred Minimum 2 years of experience handling auto liability claims required Exhibits strong oral and written communication skills Working knowledge and effective utilization of automated technology AIC designation preferred DEPARTMENTAL EXPECTATIONS As a representative of the company, maintain a consistently high level of customer service Prompt, reliable, and friendly service Effectively utilizes and maximizes the use of available technology to optimum productivity Exhibits a sound understanding of department goals and objectives Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm Ability to work independently yet be a complete team player Support the corporate culture and create a positive work environment COMPETENCIES: Critical thinking Customer service centric Attention to detail Responsible and proactive decision making Time management Relationship skills Analytical thinking skills PHYSICAL DEMANDS: Position operates in a professional office or remote office environment and routinely uses standard office equipment. Position requires attending both internal and external meetings, attending conferences and other training events. Flexibility in daily work times and telecommuting is allowed; average 40-hour week. Position can be fully remote. PI1c47cc28c9cc-25448-40316686aa415a4b-8b21-40fc-a65c-70d2b25ca29a