Job Details

Post Closing 3rd Party Team Lead

Benchmark strives to maintain excellence, which includes efficiency and effectiveness, as a pillar of our Core Values. The Post-Closing 3rd Party Team Lead supports the oversight of the day-to-day workflow of the Company's 3rd party post-closing vendors to ensure smooth operations for file ingestion and indexing, collateral shipping, trailing documents, and loan delivery. This role also serves as a Post Closing Shipper supporting physical packages at the home office.

Ideal candidates for this position will thrive managing multiple tasks simultaneously, have proven communication skills, and work well with strict deadlines.

Essential Functions of the Role

1. Oversee the work assignments of off-shore teams to ensure delivery deadlines are met.
2. Serve as the point of contact for escalated and complex loan issues.
3. Organize loans and review documents for discrepancies.
4. Identify process improvements within home office and off-shore workflows and make recommendations to leadership.
5. Serve as the backup for tracking and ship collateral documents to warehouse banks and investors.
6. Deliver loan documents to investors within timelines established by secondary marketing to prevent market adjustments.
7. Other duties as assigned.

Classification: Full Time, Non-Exempt

• Highly detail-oriented
• Proven communication skills
• Excellent organizational skills
• Proven ability to prioritize and multi-task
• Works well with little direction
• Strong problem-solving skills
• Ability to manage multiple tasks simultaneously

Experience Requirements

• Minimum of three (3) years of mortgage experience required.
• Experience with Encompass preferred.

Education / Licensing Requirements

• High school diploma or equivalent required. Some college preferred.

Working Conditions

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 30 lbs. occasionally.
• Minimal travel <5%.

Along with a great culture and competitive pay, full-time employees are eligible to receive additional benefits: medical, dental, and vision insurance; short-term and long-term disability; 401(k) and Roth 401(k) plans and Company match; company-provided life insurance; 8 paid holidays; AND MORE!