Job Details

Join a community where people come first. Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number: you are part of a culture that values continuous learning, mutual support, and personal growth.

As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story.

This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn.

If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply.

This role is looking for candidates based in Atlanta, Georgia, with required travel one week per month. Each month requires one week of on-site work in the DeKalb utility area, one week in Atlanta, and the remainder of the month remote from home. Additional travel may include annual group meetings in Vermont.

What your impact will be:

• Handle support calls or tickets.
• Install and update product line applications, integrated third party applications, and operating system and database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collect detailed information to categorize requests and establish a method of resolution.
• Document all customer communication through tickets.

What we are looking for:

• Minimum one year of customer service experience in a technical environment or relevant experience.
• Proven problem-solving abilities.
• Strong verbal skills and exceptional written communication.
• Experience in technical documentation.
• Ability to multi-task effectively.
• Ability to work independently with minimal supervision.
• Provide onsite attention and support for specific clients. Travel and onsite visits are required.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (CSI, symbol CSU on the TSX), Harris has become the cornerstone for CSIs investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment both in the people and products that we offer and making investments in acquiring new businesses.

About Systems and Software:

Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here ( ) to learn more about Systems and Software!

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About Us

Who We Are

Serving the Utility Industry since 1973, S&Ss Customer Information Systems (CIS) and Financial Management Systems (FMS) solutions have been continuously developed and enhanced in order to meet the increasingly complex requirements around customer service and billing. The evolution of our system has also kept pace with the latest in technology standards in order to provide system flexibility, efficiency and stability.

Since our inception it has been our mission to provide best-in-class CIS and FMS solutions and services to investor-owned and municipal utilities. The enQuesta success proposition is based on a proven technology platform that delivers superior usability, configurability, and scalability along with low total cost of ownership. Our solutions have empowered our customers to provide exceptional service to millions of residential and commercial accounts.

In 2007 Harris Computers Systems acquired S&S. S&S, a wholly owned subsidiary of Harris, operates as an independent corporate entity of Harris. S&S continues to enhance, expand and support all of our products. As a result of this acquisition, S&S is able to leverage the combined resources and economies of scale which result in greater overall benefits for the investments made in our products and services.

For more career opportunities with Harris Computer: click here

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-###-#### or at ...@harriscomputer.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.