Job Details

Customer Support Manager Tax REMOTE (Seasonal)

Join to apply for the Customer Support Manager Tax REMOTE (Seasonal) role at JDA TSG.

Opportunity Highlights

• Wide range of shifts, including evenings and weekends.
• 100% Remote work in the U.S.
• Growth potential
• Starting at $38/hour + incentives
• Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A dedicated hardwired Ethernet connection is required.

Candidates with contact center experience leading remote teams and driving attainment of SLAs and KPIs are strongly preferred.

What You Bring To The Role

• A passion for customer support and improving the customer experience
• 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals
• Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)

What We Provide

• Seasonal/flexible morning through evening hours. We staff mornings, midday, and evenings, 7 days per week, from the comfort of your home office.
• W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
• Work from early November through the end of April 2026, averaging 40+ hours a week.
• Comprehensive training and support from our management team, who are committed to helping you excel in this role.
• Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use.
• The opportunity for employment growth within JDA TSG.

Commitment to work the entire season (through the end of April) is required.

About JDA TSG

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

• JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting