Job Details

Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Capital One Customer Operations role requires living within a 100?mile radius of the specified zip codes (excluding California) and the ability to report in person when required with at least 24?hour notice.

Eligible candidates must live within 100 miles of one of the following zip codes:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

About the Role

Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customers needs, problem?solve, and deliver a wow customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

Responsibilities

• Youll advocate for our customers, problem?solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de?escalation may be a complex part of your role supporting our customers.
• You will investigate customer concerns, help create and implement process improvements, and report trending customer issues.
• You may support other customer service advocates, guiding them to the right resources and providing in?the?moment feedback to ensure the associate is connected to the proper support.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Bilingual in Spanish and English

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry
• At least 1 year of Collections experience

Work From Home Technology Requirements

• Secure home office environment free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot. A private network that is password protected, where you have ownership or line?of?site sight to every device on the network.
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP).
• Hotspots and satellite services are prohibited.
• ISP download speeds on VPN must be at least 5?Mbps, with 10?Mbps+ preferred.
• Both hard?wire and WiFi internet connections are acceptable as long as speed and security requirements are met.

Work From Home Location Requirements

• Candidates must live within 100?mile radius of the specified zip codes and be able to report in person when required with at least 24?hour notice.
• We are unable to consider applicants who do not meet the required Capital One work?from?home compatible internet access, live outside of the 100?mile radius of the aforementioned locations, or live or work in California.

Benefits

• Health, Dental, Vision, and Prescription coverage starting Day 1, along with Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.
• 401(k) and Stock Purchase Plan.
• Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare.

At Capital One, we believe that filling the room with unique perspectives and experiences is valuable for everyone. We are an equal?opportunity employer (EOE, including disability/vet) and we provide a drug?free workplace and consider qualified applicants with a criminal history in a manner consistent with applicable laws.

For more information about EEO or to request accommodations, please contact Capital One Recruiting at (1?800?304?9102) or via email at ...@capitalone.com.