Job Details

Remote Call Center Customer Service Representative $18.50/hr | Republic Services

Are you passionate about delivering exceptional customer service and looking for a remote opportunity with competitive pay and benefits? Republic Services is hiring full-timeRemote Call Center Customer Service Representatives to join their Customer Experience team. This position offers a stable work-from-home setup, paid training, and the chance to work with one of the most respected names in the environmental services industry.

About Republic Services

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services sector, providing comprehensive solutions for recycling, waste, hazardous materials, and field services. With over 13 million customers and 41,000 team members, Republic Services operates more than 1,000 locations across North America. In 2023, the company generated $14.9 billion in revenue and continues to grow through innovation, sustainability, and customer-focused strategies.

Republic Services is committed to advancing circularity, supporting decarbonization, and building sustainable communities. Their valuesSafe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centeredguide every aspect of their operations.

Position Overview

• Job Title: Remote Call Center Customer Service Representative
• Location: Phoenix, AZ 85054 (Remote)
• Start Date: September 5, 2025
• Pay Rate: $18.50 per hour
• Schedule: Monday to Friday, 40 hours/week between 7:30 AM 6:30 PM Pacific Time
• Training: Paid, 3 weeks, 8:15 AM 5:00 PM Pacific Time (no time off allowed during training)

This role is remote, but candidates must meet specific technical and environmental requirements to ensure productivity and data security.

Key Responsibilities

• Respond to inbound customer calls with professionalism and empathy
• Resolve service issues related to residential and commercial waste services
• Conduct outbound communications when necessary to address inquiries
• Log and update customer interactions in internal systems accurately
• Review performance metrics and collaborate with supervisors to improve service delivery
• Enter service data and maintain detailed records of customer concerns
• Ensure timely follow-up on emails, calls, and faxes to close service loops
• Perform additional duties as assigned

Minimum Qualifications

• At least 1 year of recent customer service or call center experience
• Ability to work full-time during designated hours
• Strong communication and problem-solving skills
• Comfortable using computer systems and entering data
• Experience using bilingual skills, especially Spanish, is a plus

Remote Work Requirements

• Must have a hard-wired internet connection (no mobile hotspots or satellite internet)
• Packet Loss: 0%
• Must provide a distraction-free workspace
• Required to be on video during internal meetings and training sessions
• Company provides equipment; employee supplies internet

First 90 Days Policy

To ensure optimal development, employees may only request up to 3 PTO days within the first 90 days after training.

Benefits and Compensation

Republic Services offers a robust benefits package designed to support your health, financial well-being, and career growth.

Compensation:

• $18.50/hour
• Bonus plan eligibility (details provided upon hire)

Benefits Include:

• Medical, dental, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability insurance
• Life and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with generous company match
• Employee Stock Purchase Plan (ESPP)

Why Join Republic Services?

• Work remotely with a stable schedule and paid training
• Be part of a company recognized by Barrons, Fortune, Ethisphere, and S&P Global for sustainability and ethics
• Contribute to a mission-driven organization focused on environmental responsibility
• Enjoy a high-engagement workplace with a culture of inclusion and respect
• Access career development opportunities and long-term growth potential

Republic Services is proud of its 86% employee engagement score and its impact on over 4.6 million people through charitable initiatives in 2023.

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