Job Details

Ada's Mission

We are on a mission to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love. Think of Ada as a partner to accelerate AI maturity and help businesses stay aheada platform designed to help CX leaders improve their AI agents' performance. Established in 2016, Ada is a Canadian company that has powered over 5B customer service interactions for leading brands like Square, YETI, Canva, and monday.com, saving millions of hours of human effort.

Our Values

Our values ground our decision making and guide how we collaborate together at Ada.

• Drive: Taking a stand and inviting challenges.
• Energize Others: Show up with kindness and pragmatic optimism.
• Get to the Deep Why: Know why you're doing what you're doing.
• Focus: Do fewer things, better.
• Always Be Improving: Never settle. Continually strive to improve.
• Think Long Term: Build for where we're going, not for where we are.

Our Human Approach to Work

We're a digital-first, fully remote team that thrives on building strong connections. While we love the flexibility of remote work, we know some things are better face-to-face. That's why we plan meaningful off-sites and team gatherings in our beautiful downtown Toronto office throughout the yearto foster collaboration and strengthen relationships. Our employees also have the unique opportunity to work from abroad. We believe that exploring new cultures enriches our lives and broadens perspectives, making us not just better workers but better humans.

Our Benefits & Perks

Stock optionsbecause every Ada employee is an Ada owner

Health & Lifestyle Spending Accounts to maximize your benefits

Generous top up benefit for employees on parental leave

Unlimited vacation to recharge when you need to

Dedicated learning & development budget for each employee

Home office budget of $1200 in local currency

Where You're Meant to Be

Ada is leading the way in AI customer service, and we're looking for people like you to take us further.