Job Details

Job Title: HR Assistant

Job Description

Join a dynamic and evolving team as an HR Assistant III, where your expertise will contribute to delivering best-in-class service to employees and alumni throughout their Appeals journey. As a vital member of the HR organization, you will handle confidential and sensitive information with integrity and ethical behavior. Utilize your analytical and critical-thinking skills to drive continuous improvement daily. Your exceptional customer service, communication, and organizational skills, along with a superior attention to detail, will be key to thriving in a fast-paced HR environment.

Responsibilities

• Utilize deep diving skills and policy expertise to identify required documentation for appeal cases.

• Assess documentation for accuracy and past precedent.

• Identify process defects and recommend remediation.

Essential Skills

• 3+ years of experience in contact center, customer service, human resources, or equivalent.

• Proficiency in Microsoft Office and other computer or internet-based programs.

• Demonstrated ability in handling customer contacts, queries, and resolutions.

Additional Skills & Qualifications

• 4+ years of experience in contact center, customer service, human resources, or equivalent.

• Experience using Knowledge database and researching skills.

• Previous HR experience in Payroll and Benefits.

• Ability to manage customer contacts in a fast-paced environment.

• Adaptability to constantly changing workloads.

• High attention to detail in following existing processes.

• Proficiency in additional languages is a plus.

Work Environment

This position is 100% remote, offering a flexible and adaptive work environment. You will have the opportunity to be part of a high-volume team, gaining valuable exposure and impacting a new team structure.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 2, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.