Job Details

Account Associate Commercial Lines (Hybrid or Remote Opportunity)

Location: Hybrid (12 days in Columbia, SC or Lexington, SC) or Fully Remote (Eastern/Central Time Zones)

About the Role: Assist the account team with day?to?day administrative and customer service tasks, ensuring accurate policy processing and compliance with production and quality standards.

Key Responsibilities

• Team support: Assist the daily activities of Team Support/Receptionist and Account Assistant.
• Office support: Handle general office tasks and administration.
• Policy processing: Process endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.
• Task management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
• Data management: Maintain accurate and up?to?date data in agency systems.
• Activity monitoring: Ensure timely completion of tasks and activities.
• Communication: Keep the account team informed of workload status and any issues.
• Service excellence: Provide proactive and responsive service.
• Performance monitoring: Ensure productivity and quality standards are met.
• Culture and continuous improvement: Participate in team building, adopt best practices, promote a positive work environment.
• Compliance: Stay updated on company policies and procedures.
• Professional development: Enhance technical skills and industry knowledge.
• Relationship building: Foster positive relationships with colleagues and leadership.
• Champion IOA values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 2+ years of industry experience, or 5+ years of related customer service experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) license.
• Strong analytical, problem?solving, and decision?making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency with MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company?paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family?life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What To Expect (Application Process)

• 30?minute phone screen.
• Online assessments.
• Interview(s).

Salary Range

$30,000 to $50,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal?opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.