Job Details

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays . Mountain Time

Network Requirements:

• Ethernet connection only (must be hard-wired to router or wall port)

• Minimum speeds: 50 Mbps download / 20 Mbps upload

• Maximum ping: 40 ms or lower

Equipment Requirements:

• Must provide your own equipment

• Minimum of 2 monitors (dual-monitor setup required)

• Webcam (built-in or external)

• Smartphone

• Headset with microphone

• Keyboard and mouse

• A computer, either a desktop (PC Windows) or a laptop with a working webcam

• Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)

• RAM: 16 GB minimum

• Storage: 64 GB or more

• System Firmware: UEFI with Secure Boot enabled

• TPM: Version 2.0

• Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver

• Operating System: Windows 11 requiredApple/Mac devices are not supported

• Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam

• Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here's what you'll be doing:

• Answer inbound customer calls promptly and professionally.

• Determine the customer's concerns and schedule the necessary appointment.

• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

• Document and update customer records.

• Establish and maintain great customer relationships.

• Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.

• Must provide your own equipment

• Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm

• The ability to help solve customer problems

• Excellent problem-solving and communication skills. (Written and verbal)

• Ability to multitask, organize & prioritize—in other words, work smart.

• Previous customer service or call center experience is a plus.

• High School Diploma or equivalent

• Must be 18 years or older and authorized to work in the U.S.

• Bilingual in Spanish is a PLUS!

• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!

• Paid training—we care about your success.

• Flexible schedule!

• Real career growth at a nationwide automotive powerhouse

• Competitive base pay

• Paid Time Off

• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance

• 401 (k) with Company match

• Optional Year-end bonus program

• Employee discounts on Vehicle Purchase, Parts, Service, and More!

• Great people with a great culture

Job Type : Full-Time (35-40 hour work week)

Pay : Starting at $16.00 per hour ; $16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer ((We Hear You))

#INDOTHER