Job Details

Overview

Remediation Deployment Specialist II, Team Lead at BD. Responsible for executing field action remediation to deploy software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Interfaces with advanced support specialists as required. Five to seven years of service experience in the troubleshooting and repair of electronic systems is preferred.

Job Description Summary

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interfaces with advanced support specialists as required. Five to seven years of service experience in the troubleshooting and repair of electronic systems, preferred.

Job Overview

We are seeking a detail-oriented Field Action Remediation Deployment Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. This role also leads the team working at night, mentoring other deployment specialists, answering questions, and supporting customer issues. Requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.

Key Responsibilities

• Lead and mentor a team of internal and contract Remediation Deployment Specialists
• Assist with training of new associates
• Foster a culture of accountability, innovation, and collaboration

Additional Responsibilities

• Complete field action remediation through remote software/firmware deployment
• Configure devices in RSS and perform other remote remediation activities
• Maintain accurate records and complete service documentation for all tickets
• Collaborate with advanced support specialists as needed
• Build effective working relationships across functions and locations
• Deliver high-quality work while adhering to strict quality standards
• Communicate effectively with customers, building rapport and addressing their needs
• Maintain reporting tools and metric tracking systems with current data
• Develop and update process documentation
• Identify workflow improvements and eliminate non-value-added tasks
• Assist in developing processes and procedures to support department strategies
• Help draft knowledge articles and job aids

Professional Attributes

• Ability to lead with integrity and motivate a team to deliver results that matter
• Self-awareness and emotional intelligence in workplace interactions
• Adaptability in diverse environments
• Self-starter with curiosity and initiative
• Problem solver comfortable working in a dynamic, fast-paced environment
• Commitment to broadening skills and supporting organizational capabilities
• Ability to follow procedures in an FDA-regulated environment

Required Qualifications

• High School Diploma or equivalent experience
• 3-5 years of proven applied experience
• Computer Science, Technology, Healthcare-related education or equivalent work experience
• Proficiency in English (reading, writing, speaking)
• Deep technical orientation with experience deploying proprietary and standard applications
• Experience with Windows operating systems, Active Directory, and domain security
• Analytical skills for logical troubleshooting of technical problems
• Ability to work independently, manage multiple tasks, and prioritize effectively
• Problem solver comfortable working in a dynamic, fast-paced environment
• Diligent with thorough follow-up capabilities
• Goal and action-oriented mentality
• Comfortable working remotely between 10pm and 6am local time. Minimal weekend/holiday work when necessary.

Preferred Qualifications

• 5-7 years of service experience in troubleshooting and repair of electronic systems
• Knowledge of cloud computing, SQL, Windows-Unix/Linux environments
• Prior experience as a team lead or other leadership role
• Experience with remote access tools and SQL scripting
• Experience working in FDA-regulated environments

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days of in-office presence per week is typical, with remote or field-based positions indicated in the posting. Employment may be contingent upon proof of vaccination against COVID-19 where required by location, and testing may be available or required in some locations. BD's Workplace Accommodations Policy applies where relevant.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions, encourages you to bring your authentic self to work, and supports growth and accountability. BD seeks people who can see the bigger picture and help reinvent the future of health.

To learn more about BD, visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, disability, or veteran status, among other legally protected characteristics.

Salary range: $33.80 - $55.70 USD hourly.