Job Details

[Customer Support / Remote] - Anywhere in U.S. / Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Equipment provided - As a Customer Service Rep at PrimeRx, you will: Respond promptly and professionally to customer inquiries via phone, email, and chat, meeting published SLAs; Diagnose and resolve issues related to orders, account access, and basic software functionality; Accurately record all customer interactions, troubleshooting steps, and resolutions in the CRM; Escalate complex or recurring issues to Tier 2 Support, Product, or Engineering; Stay current on platform updates, regulatory changes, and industry best practices...Hiring Immediately >>