Job Details

Richardson, Texas - 2025-05-15

We seek a Service Account Manager to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world's largest and most well-known brands.

Are you passionate about delivering exceptional service to enterprise customers in the data storage space? At TSP, we're looking for a Service Account Manager (SAM) with strong experience in the data storage industry to help drive customer success, operational excellence, and business growth with our strategic accounts-many of which rely on robust storage infrastructure.

SERVICE ACCOUNT MANAGERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

• Be the primary point of contact for our enterprise storage customers, managing service delivery and customer satisfaction across key accounts.
• Oversee all aspects of storage service operations, including inventory control, support coordination, customer training, and adherence to best practices.
• Manage escalations and proactively communicate incident progress, root cause analyses, and resolution status to customer stakeholders.
• Act as a customer advocate, collaborating cross-functionally with support, engineering, sales, product teams, and executive leadership to address customer needs and enhance service offerings.
• Lead strategic planning sessions, including deployment readiness, capacity planning, storage migrations, and risk mitigation for data infrastructure.
• Conduct regular on-site operational reviews and roadmap discussions, identifying opportunities for optimization and expansion.
• Deliver insights to help align customers' IT roadmaps and data storage strategies with their broader business goals.
• Identify and support new opportunities within existing accounts, working with internal teams to expand service value and product adoption.
• Ensure seamless implementation of storage solutions within scheduled change control windows.
• Maintain deep knowledge of storage technologies, including company's portfolio, to deliver tailored recommendations and expert-level support.

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

• Minimum 5 years in customer success, professional services, or technical account management, preferably in the data storage industry.
• Strong understanding of enterprise storage environments, backup solutions, and data management strategies.
• Skilled in managing complex service engagements across multiple accounts, with a focus on long-term customer satisfaction and value.
• Effective in executive-level communication, both written and verbal-able to explain technical issues and business impact clearly.
• Comfortable working cross-functionally in a matrixed environment, influencing internal and external stakeholders alike.
• Experience handling critical issues, performing root cause analysis, and leading process improvement initiatives.
• Familiarity with ServiceNow, Salesforce, or similar platforms for service tracking and customer engagement.
• Certifications like ITIL, PMP, PMI, or Six Sigma are a strong plus.
• Bachelor's degree or equivalent experience required.

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Location: Remote, priority to East and West coast candidates
• Pay grade: 27
• View our benefits and pay grade information here:
• Candidates must be authorized to work in the United States without sponsorship. C2C arrangements are not available. No agencies please.

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.