Job Details

Job Purpose & Scope:

Assists Deposit Operations Balancing management by responding to retail branch requests for assistance related to cash processing, Stop Pays, Non-Posts, and BounceProof. Performs initial problem analysis when system problems occur.

Essential Job Functions:

1. Performs responsibilities in a professional and accurate manner and according to Bank policies, procedures, and established compliance regulations.

2. Assists branch employees with transactional processing issues.

3. Balances checking accounts and general ledger accounts.

4. Balances Automatic Teller Machines (ATMs) and works with retail branch staff to resolve outages.

5. Processes non-posted items for deposit applications and the general ledger.

6. Balances secondary correspondence accounts.

7. Verifies Stop Payments and Delayed Availability forms.

8. Performs general functions of the BounceProof program.

9. Processes research requests.

10. Monitors internally used general ledger accounts for transaction accuracy.

11. Monitors asset verifications and government requests, such as Medicaid and Social Security Administration.

12. Utilizes Excel spreadsheets in completing daily job tasks.

13. Completes all required training by assigned deadlines.

14. Maintains good attendance and punctuality to work.

15. Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities:

1. Knowledge of basic cash transaction and balancing concepts.

2. Ability to communicate effectively both verbally and in writing.

3. Ability to work effectively and demonstrate flexibility in a continually changing environment.

4. Ability to respond promptly to customer requests and demonstrate effective customer service skills.

5. Ability to maintain confidentiality.

6. Ability to demonstrate effective troubleshooting and problem-solving skills.

7. Ability to demonstrate accuracy and thoroughness in performing assigned tasks.

8. Ability to work effectively both independently and in a team environment.

9. Ability to learn, follow, and interpret Bank policies and procedures

10. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

11. Ability to effectively communicate with internal, external customers, and third party vendors.

12. Ability to work extended hours as needed.

13. Skill in using computer and Microsoft Office, including Outlook, Word, and Excel.

Basic Qualifications:

1. High school diploma or equivalent required.

2. Minimum of one (1) year experience with computers, including Microsoft Excel, required.

Job Expectations:

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.